Terms & Conditions

Booking Confirmation:

All payments made are strictly non-refundable and will be forfeited upon cancellation.
Booking will only be confirm after payment of the full rental fee and issuance of a receipt.

Booking Modification / Gown Exchange:

Booking modifications can only be made within a 12-hour window
Changes is limited to an item of equal or higher value.
Penalty of 50% will be applied for changes requested after the initial 12 hours.
Booking fee will be forfeited in the event of a dress cancellation.

Booking Transferability:

Booking fee is non-transferrable to another person or saved for future use.

Damage or Loss Liability:

Renters are responsible for any loss or damage to the rented dress or gown, with charges incurred based on the full replacement cost or value, whichever is higher.

Rental Duration:

The standard rental duration is 4 days.
In case of late pickup, renters must return items by the original return date.

Late Return Penalty:

A late return penalty of RM80 - RM100 per item per day applies for items returned past the original return date.

Refundable Deposit Policy:

A full deposit refund will be issued upon a satisfactory inspection of the attire, provided there is no damage, loss of rented garments, and stains.
Cash deposits will be refunded in cash upon dress return.
Transfer deposits will be refunded within a week after the dress is returned.

Deposit Penalty:

Minor Damage ( Small Reparable Damage)

10-30% of deposit will be deducted for the below or similar situations, deduction subjects to condition
• Excessive dirt, mud or stains that are removable.
• Missing buttons or beads that can be replaced without significant effort.

Moderate Damage (Reparable Damage)

30-70% of deposit will be deducted for the below or similar situations, deduction subjects to condition
• Small to medium tears at unnoticeable areas.
• Stubborn stains that may need specialized cleaning methods or treatments.
• Damage to embellishments, lace, or delicate fabric that necessitates professional repair.
• Broken zipper or damaged dress strap that may require repair or replacement.
• Structural damage that affects the garment's integrity that are reparable.

Major Damage

The full deposit will be forfeited for major damage, irreparable damage, loss of rented garments, or similar situations as stated below:

• Significant tears or cuts that compromise the garment's structure or silhouette (eg: hole at the front of the dress)
• Permanent stains or discoloration that cannot be removed with standard cleaning methods (eg: red wine stain, turmeric stain).
• Irreversible damage to delicate fabrics, lace, or embellishments (eg: Snagging of satin material).
• Structural damage that renders the garment unwearable or unrepairable.
• Loss of essential components such as major sections of fabric, intricate detailing, garment accessories including sleeve and cape.
• Burns or scorch marks caused by overheating the fabric (eg: improper ironing, placing a hot object directly on the garment).
• In certain case, further compensation may be required.

Customer satisfaction and the care of our garments are of paramount importance to us. We greatly appreciate your care and cooperation.